Oasis Gate Consulting | in partnership with Endeavor Co.

For one of the world’s largest sporting events — the Paris Games 2024 — our client needed a unified digital platform to manage the complete guest experience for thousands of high-profile attendees.

The existing systems were fragmented: ticketing, transport, accommodations, dining, and VIP events were all managed through separate providers. Staff had to manually search across multiple platforms to handle even simple guest requests.

The goal was clear — create a centralized “Guest Experience Manager” (GEM) to give every team member a real-time view of each guest’s entire itinerary and enable effortless, personalized support.

Oasis Gate Consulting designed and developed the GEM platform, a comprehensive hospitality operations system built to manage every aspect of a guest’s journey — from arrival to departure.

The solution unified data from dozens of partner systems and APIs into a single, secure dashboard. Staff could instantly retrieve flight or rail details, confirm event tickets, arrange transport, or book fine dining experiences — all from one intuitive interface.

Key features included:

• Centralized guest profiles linking all bookings, tickets, and reservations
• Real-time itinerary management for air, rail, car, and local transfers
• Integrated restaurant and event booking modules with live availability
• Role-based access and audit trails for staff coordination across multiple venues
• Scalable backend architecture designed to handle large bursts of global traffic

The GEM platform transformed the client’s ability to deliver exceptional, concierge-grade service at global scale.

• Reduced average staff response time to guest requests by over 70%
• Enabled full visibility of guest itineraries across hundreds of concurrent events
• Supported VIP guests, athletes, and corporate delegations throughout the Paris Games seamlessly
• Established a reusable framework now being expanded for future international hospitality events

This project demonstrates Oasis Gate Consulting's ability to design and deliver complex, high-traffic software platforms that bring together multiple systems into a unified, elegant experience.

From sports hospitality to tourism, government, and enterprise events, Oasis Gate Consulting helps organizations orchestrate operations and deliver experiences where every detail matters.

If your organization operates in a high-stakes, asset-heavy environment, Oasis Gate Consulting can help you modernize operations and unlock new efficiencies through AI.

Contact us today to learn how we can build solutions tailored to your business.